27 ph Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register on 27 ph, we collect basic personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos accurately and securely. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and general location data to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication to help resolve your concern and improve our service quality. All information collected is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law. We do not collect sensitive personal information beyond what is required for age verification, identity checks, and responsible gaming compliance.

2. How We Use Your Information

Your personal data is used primarily to create and manage your 27 ph account, process financial transactions, and verify your identity in line with Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of while your account remains active. Technical data collected during your sessions helps us detect unusual activity, prevent fraud, and ensure the platform remains safe and fair for all Filipino players. Where you have given your consent, we may also use your contact information to send you relevant promotional updates about new games, deposit offers, or platform features. We analyse aggregated, anonymised usage data to understand how players interact with the platform so we can make improvements that benefit the overall experience. Your data is never used for purposes beyond those described in this policy without your explicit prior consent.

3. Do We Share Your Data With Anyone?

27 ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by Philippine law, a valid court order, or to protect the rights and safety of our players and the platform. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. Outside of these specific circumstances, your personal information remains strictly within the 27 ph platform environment.

4. How Is Your Data Kept Secure?

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 27 ph platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our data infrastructure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to keep their login credentials confidential at all times.

5. What Are Your Rights Over Your Personal Data?

As a player on 27 ph and as a data subject under Philippine law, you have the right to access the personal information we hold about you at any time by submitting a request through our support process. You also have the right to request correction of any inaccurate or incomplete data, and we will act on such requests promptly after verifying your identity. If you wish to have your personal data deleted, you may submit a deletion request, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to object to or restrict certain types of data processing, including the use of your data for promotional communications, and we will honour such requests without affecting your ability to use the core platform. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team and we will guide you through the process.

6. How Long Do We Keep Your Data?

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum period as required by applicable gaming and anti-money laundering regulations. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where an active investigation is ongoing. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and fraud prevention purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about specific retention periods, you are welcome to contact our support team for clarification.

7. Updates to This Privacy Policy

27 ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make changes, the revised policy will be published on this page with the effective date clearly indicated at the top. For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly through your registered contact details or via a notice on the platform. Your continued use of 27 ph after a policy update has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you have any concerns about a policy update, please contact our support team before continuing to use the platform.